There's a known issue with Active Connections being exceeded when there are no other connections active on your computer, here are a few tips and workarounds to getting this resolved.
- Sharing Account: If you are sharing your account across multiple computers, it is imperative that you log out completely before moving to a different PC. Not logging out and ending the connection can prevent you from opening a connection on any other computer. You can log out by clicking on your profile to access the settings then clicking log out. A best practice would be to also close Elite Gamer by right-clicking on the app in your system tray and then clicking "Exit."
- Using Different Network Interfaces: We use a combination of techniques to identify your devices. It's possible that if you've switched your network interface (think LAN ports or Wi-Fi adapters), your connection is assigned to the other controller. A quick remedy is to log out of Elite Gamer using your current connection, switch to the other adapter, login to Elite Gamer, and then logout. You can now switch back to your primary connection. Don't know if you have other adapters? You can find out by going to Network Connections in Windows. Here's a GIF to walk you through. Once you get to the network connections page, you can see all adapters installed on your computer.
- Using a VPN: If you've used a VPN while Elite Gamer is running, Elite Gamer may have picked that up as your primary connection. You can use the steps above to find out and remedy. The only difference would be to make sure you log into the VPN so you can connect to the same adapter.
If you've gone through the common causes and you're still running into issues, try to run through a few of these essential troubleshooting tips.
- Log in/out: Try logging out of Elite Gamer and close the program via your system tray. Once you've closed out Elite Gamer, restart your computer and then log in again.
- Clear your temporary files: Sometimes Elite Gamer can get hung up, an easy fix to this is to clear the temporary files. You can follow along with the first part of our guide here: How do I uninstall Elite Gamer?
- Uninstall Elite Gamer: If removing the temporary files didn't do the trick, try uninstalling Elite Gamer entirely by using the guide above.
- Check antivirus/antimalware: These programs can cause issues with Elite Gamer. This step can be different with each application. We recommend visiting the company's support guide on how to add Elite Gamer to an "Exclude" list. *You can also disable the program to test, but make sure to reenable after you are done.
Still Having Issues?
If you've gone through all the steps above and are still running into the Active Connection issue, reach out to us by Submitting a Request here and we'll get you help right away 😀.