There's a known issue with Active Connections being exceeded when there are no other connections active on your computer, here are a few tips and workarounds to getting this resolved.
- Sharing Account: If you are sharing your account across multiple computers, it is imperative that you log out completely before moving to a different PC. Not logging out and ending the connection can prevent you from opening a connection on any other computer. You can log out by clicking on your profile to access the settings then clicking log out. A best practice would be to also close Elite Gamer by right-clicking on the app in your system tray and then clicking "Exit."
- Using Different Network Interfaces: We use a combination of techniques to identify your devices. It's possible that if you've switched your network interface (think LAN ports or Wi-Fi adapters), your connection is assigned to the other controller. A quick remedy is to log out of Elite Gamer using your current connection, switch to the other adapter, login to Elite Gamer, and then logout. You can now switch back to your primary connection. Don't know if you have other adapters? You can find out by going to Network Connections in Windows. Here's a GIF to walk you through. Once you get to the network connections page, you can see all adapters installed on your computer.
- Using a VPN: If you've used a VPN while Elite Gamer is running, Elite Gamer may have picked that up as your primary connection. You can use the steps above to find out and remedy. The only difference would be to make sure you log into the VPN so you can connect to the same adapter.
You can view your active connections under Account in your settings. Here you can view a list of devices that have used your account listed by:
PC Name: This is determined by what is listed in WIndows. Click here to learn how to change this.
Username: Useful if you have secondary accounts. Curious about setting that up? Click here.
MAC address: This is your device's unique identifier when accessing a network. This is typically associated with your network interface controller, or NIC. NICs are LAN controllers and WiFi adapters. It's not beyond imagination if you have two or three of these addresses. This is common with PCs that have Wifi capabilities with Ethernet ports as well.
Time and Date: This will list when the connection was initially started.
You'll notice two different statuses for each of the devices, Idle and Active. Active connections are currently being used to boost games. Idle is, you guessed it, idle. These connections aren't actively boosting games, but are devices that have used your account before. If you're getting the Active Connection Limit Reached notification you can disconnect connections by pressing 🔌.
Still Having Issues?
If you've gone through all the steps above and are still running into the Active Connection issue, reach out to us by Submitting a Request here and we'll get you help right away 😀.